DC Hotel - Frequently Asked Questions

General

• Question: When is check in/check out time?

  
  

  Answer:

  Check in is at 3 PM and check out is at 12 noon.

• Question: Do you allow smoking on property? In the rooms?

  
  

  Answer:

  The hotel is entirely non-smoking.

• Question: How much do you charge for high speed/wifi internet access?

  
  

  Answer:

  Complimentary high speed Ethernet is available in the guestrooms.  Complimentary wireless is available throughout the hotel.

• Question: Do you have a fitness center? What kind of equipment does it have? What are the hours?

  
  

  Answer:

  Yes, the fitness center is complimentary and accessible 24-hours with a guestroom key. It contains various cardiovascular machines and free weights with a bench. There are also mens and womens steam rooms.

• Question: Do you offer room service? What are the hours?

  
  

  Answer:

  Yes, room service is available from 7 AM until 11 PM.

• Question: Do you have a business center?

  
  

  Answer:

  Yes. The business center is located on property and is open 24-hours.

• Question: Do you have a pool?

  
  

  Answer:

  The hotel does not have a pool.

• Question: Do you have a spa?  What are the hours?

  
  

  Answer:

  The hotel does not have a spa on property; however, there are in-room spa services available.  Please contact the front desk to set up appointments or visit our In Room Spa page for more information.  [Top]

Transportation/Directions

• Question: How do I get to the Hotel?

  
  

  Answer:

  Please see our Maps & Directions page.

• Question: Do you offer free shuttle service from the airport?

  
  

  Answer:

  There is no complimentary shuttle service. Please contact the concierge for transportation assistance.

• Question: What are your cross streets?

  
  

  Answer:

  The hotel is located on E street in between North Capitol and New Jersey.

• Question: Do you have onsite parking? How much is parking? Is it included in my room rate?

  
  

  Answer:

  Yes, valet parking is available on property, 24 hours a day, with in-and-out privileges. It is not included in the room rate. Overnight parking costs $40 plus tax and day parking is $22 plus tax.  [Top]

Reservations

• Question: Will your rooms allow rollaways/cribs/playards?  Is there a charge?

  
  

  Answer:

  Yes, however, not all rooms allow rollaways as defined by the fire code. The extra charge is $25 per night for a rollaway.

• Question: I booked on a website other than the hotel website and I need to make a change to my reservation.  How do I do this?

  
  

  Answer:

  If you made a reservation using a non Kimpton website please contact your service provider directly to make modifications to your reservation.

• Question: What is the minimum age requirement to check in to the room?

  
  

  Answer:

  The minimum age requirement to check into the hotel is 18 years old. A 16 year old may check into the hotel with written permission from the parent or legal guardian accepting full responsibility for all room charges, incidentals and any other fees

• Question: What is your cancellation/deposit policy?

  
  

  Answer:

  Reservations booked at the Best Available Rate have a 24 hour cancellation policy or 6 PM the day prior to arrival to avoid a cancellation fee. For all other reservations please check with the booking provider for details on the cancellation/deposit policies.

• Question: Is my ID/passport required at check in?

  
  

  Answer:

  Yes, a valid government issued photo ID is required at the time of check in.

• Question: What age do kids stay for free?

  
  

  Answer:

  Children under the age of 17 stay for free.

• Question: Do you have connecting rooms?

  
  

  Answer:

  Yes, the hotel has connecting rooms.

• Question: Do you have ADA rooms?

  
  

  Answer:

  Yes, the hotel has ADA rooms; some ADA rooms have a tub and others a roll in shower. Please specify any special requests at the time of booking or during check in so that we may make your stay more comfortable.

• Question: Do you have an early departure fee?

  
  

  Answer:

  Yes, the hotel may charge an early departure fee up to one nights room and tax.  [Top]

Restaurant

• Question: What are the hours of the restaurant/bar/lounge?

  
  

  Answer:

  Bistro Bis serves French cuisine, and reservations are recommended. Please call 202-661-2700. Coffee and pastries are available from 6:30 AM and a full menu is offered at 7 AM daily; lunch is served daily from 11:30 AM to 2:30 PM; dinner is served nightly from 5:30 PM to 10:30 PM; and the Bar is open from 11:30 AM until closing.  [Top]

Accounting

• Question: I have questions about my bill. Who do I call?

  
  

  Answer:

  Please contact accounts receivable at 202 661 2704.

• Question: What forms of payment are accepted to pay for my room?

  
  

  Answer:

  A valid credit card is required to check into the hotel. Payments in cash, by credit card, or travelers check are accepted at check out. We do NOT accept personal checks.  [Top]

Pets

• Question: Are pets allowed?  Are there restrictions for weight, height or types?

  
  

  Answer:

  Yes, the hotel is pet friendly, and there are no pet restrictions. However, we request that a pet form be completed during check in and that the pet is caged or out of the room during housekeeping service.

• Question: Do you have pet free rooms for those with allergies?

  
  

  Answer:

  Yes, guests may request a pet free room.

• Question: Do you have pet sitting or dog walking services?

  
  

  Answer:

  Guests may request pet services for a fee by contacting the front desk. Services include, but are not limited to: pet sitting, dog walking, and pet spa services.

• Question: How far do you have to walk to take your pet out?

  
  

  Answer:

  The closest dog walking park is by the mall; please see the front desk for a map and directions.  [Top]

Concierge

• Question: I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?

  
  

  Answer:

  Please contact the concierge for any concierge related requests 24 hours a day.  [Top]

Meetings

• Question: How do I book a meeting?

  
  

  Answer:

  Fill out an RFP online form and host your next meeting at a Kimpton Hotel:  Request for Proposal

• Question: How can I create a unique atmosphere during my meeting?

  
  

  Answer:

  Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on  how to plan your next event.

• Question: Do you offer special group rates?

  
  

  Answer:

  Kimpton Hotels offers special rates during certain times of the year and the week.Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel.

• Question: My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting?

  
  

  Answer:

  Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment.

• Question: Need more information about booking a meeting at a Kimpton Hotel?

  
  

  Answer:

  Whether your goal is productivity or festivity, we make sure every detail is  managed with caring service and a sense of style. Visit Kimpton Meetings for more information.

• Question: How can I book a wedding at a Kimpton Hotel?

  
  

  Answer:

  Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information.

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